Product name

1. Shipping within Romania:

 - Free for all orders.

 - Delivery time: 1-3 working days from the shipment date.

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2. Shipping in Europe:

 - Free for the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Hungary.

 - Delivery time: 3-7 working days from the shipment date.

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3. Order Production Time:

 - Since each order is custom-made for the client, production takes 21 working days. Orders are dispatched immediately after completion.

We assure you that each product is crafted with care and dedication, and delivery will be carried out under the best conditions.

If your country is not listed above, you can still place an order! Please contact us at office@ramonabizbac.com to request a personalized shipping quote.

1. Accepted Defects for Return

We accept returns solely for manufacturing issues, including:

• Loose seams

• Damaged materials

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2. Return Procedure

To initiate a return, please contact us within 14 days of receiving your order and provide clear evidence (e.g., photos) of the detected defects. Our team will assess the claim and guide you through the process if your return request qualifies.

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3. Return Shipping Costs

For approved defect-related returns, we will cover the costs of return shipping and ensure the delivery of a replacement item.

We aim to make your shopping experience as smooth as possible. Each item is carefully inspected before dispatch to ensure it meets our quality standards.

For assistance or questions, please feel free to reach out to our customer support team.