We’d Love to Hear from You

Click on the “Login” link in the top menu and fill out the registration form with your email and you'll receive a temporary code as a password. Creating an account gives you access to order tracking, update your client informations, and an improved shopping experience.

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Each of our glass bags is one-of-a-kind, and it’s not possible to recreate an identical piece. However, we can craft a similar design just for you. If you’re interested, please reach out to us by email, and we’ll be happy to discuss creating a unique glass bag inspired by the original.

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If a product is no longer in stock, please feel free to email us! We can discuss creating a similar version of the item using an alternative material. This way, we can still provide you with a unique product that meets your preferences.

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Each of our products is carefully handcrafted, especially items made from knit materials.

This artisanal approach ensures a high level of quality and attention to detail in every piece, but it also requires more time than mass production. Our skilled artisans work on each order individually, which contributes to the unique quality and craftsmanship of your item.

Thank you for your patience and understanding as we create your one-of-a-kind product!

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We strive to provide a pleasant and worry-free shopping experience, so shipping is free within Romania and Europe under the following conditions:

1. Shipping within Romania:

  - Free for all orders.

  - Delivery time: 1-3 working days from the shipment date.

2. Shipping in Europe:

  - Free for the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Hungary.

  - Delivery time: 3-7 working days from the shipment date.

3. Order Production Time:

  - Since each order is custom-made for the client, production takes 21 working days. Orders are dispatched immediately after completion.

We assure you that each product is crafted with care and dedication, and delivery will be carried out under the best conditions.

If your country is not listed above, you can still place an order! Please contact us at office@ramonabizbac.com to request a personalized shipping quote.

Our team will promptly review your request and provide you with the best possible shipping options and costs based on your location. We strive to make our products available worldwide and are happy to accommodate your needs with a tailored solution.

Feel free to reach out to us for any additional questions or assistance regarding international shipping outside of the listed countries. We are here to help!

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To determine your size accurately, follow these steps:

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1. Refer to a Size Chart

Check the brand or store’s specific size chart, as sizing can vary.

Compare your measurements to the provided chart to select the best size.

2. Take Accurate Measurements

Chest/Bust: Measure around the fullest part of your chest.

Waist: Measure at the narrowest part, usually just above the belly button.

Hips: Measure around the widest part of your hips.

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Since all the clothing items on our website are made exclusively to order, we do not accept returns due to changes in purchasing decisions or other reasons not involving manufacturing defects.

However, if the ordered product has manufacturing defects or brand-related faults, we commit to offering a refund, as follows:

1. Accepted Defects for Return:

  - Loose seams

  - Damaged materials

2. Return Procedure:

  - To initiate a return, please contact us within 14 days of receiving your order, providing clear evidence (photos) of the detected defects.

3. Return Shipping Costs:

  - In the case of proven defects, we will cover the costs of return shipping and the delivery of a replacement item.

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